CONTACT US

# Contact Us

Need help with an order, have a question about sizing, or just want to connect?  
We're here to help.

#📦 Order Enquiries  
For any issues related to shipping, order updates, exchanges, or faulty items, please email us with your **order number** and **full name** so we can assist you faster.

**absenceofurban@gmail.com**  
Response time: 1–3 business days

#Product Questions  
Need more info on a product before you buy? Want to check a size or fabric detail? Reach out and we’ll get back to you as soon as we can.

#🌐 Business & Press Enquiries  
For brand collaborations, media, or wholesale requests, contact:

📧 **absenceofurban@gmail.com**  
Subject line: [Business / Collab / Press Enquiry]

Gold Coast, Queensland, Australia

Mailing Address *(for returns/exchanges — not a retail store)*  

ABSENCEOFURBAN  
[please contact us via email to fulfill return information]

*Please note: This address is for returns and exchanges only. We do not have a retail storefront at this time.*

# Socials  
Follow and message us on Instagram to stay updated on new drops and restocks:

 **[Instagram.com/absenceofurban](https://www.instagram.com/absenceofurban/)**

# Before You Message  
• Make sure to check our [FAQ](#) and [Shipping Policy](#) — your answer might already be there.  
• Please don’t send the same message multiple times — we’ll get back to you as soon as possible.  
• We do not respond to messages sent through payment platforms (e.g., PayPal notes or chargeback messages).

Thank you for supporting!

— AOU Team